Refund & Return Policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving an eligible item to request a return.

To be eligible for a return, your item must be unused and in the same condition in which you received it. You will also need your order number or other proof of purchase.

Personalized, customized, and made-to-order products are not eligible for return unless they arrive damaged, defective, or incorrect.

To request a return, please contact us through our Contact page. If your return is accepted, we will provide instructions for returning your item.

Items returned without first requesting a return may not be accepted.

Personalized & Custom Products

Because personalized and custom products are created specifically for you, they cannot be returned or exchanged due to a change of mind, incorrect personalization submitted by the customer, or ordering the wrong option.

Please carefully review names, spelling, colors, sizes, quantities, and other personalization information before submitting your order.

If we make an error in your personalization, or your item arrives damaged, defective, or incorrect, please contact us so we can make it right.

Digital Products

Because digital products cannot be physically returned, digital purchases are generally non-refundable once the files have been delivered or accessed, except where required by law.

If you receive the wrong file, experience a technical problem with your download, or believe there is an issue with your purchase, please contact us so we can help.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us as soon as possible. Include your order number and clear photos of the item and packaging so we can evaluate the issue and determine the appropriate solution.

Problems with damaged, defective, or incorrect products are handled separately from our standard return eligibility rules.

Items That Cannot Be Returned

Returns are not accepted for:

• Personalized or customized products, except when damaged, defective, or incorrect
• Digital products after delivery or access, except where required by law
• Gift cards
• Items that have been used or are no longer in their original condition
• Items specifically marked Final Sale

Exchanges

We do not offer direct exchanges.

If an eligible item is accepted for return, you may return it according to the instructions provided and place a new order for the item you would prefer.

Personalized and custom products are not eligible for exchange unless they arrive damaged, defective, or incorrect.

Refunds

We will notify you after we receive and inspect an approved return.

If your refund is approved, it will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us through our Contact page.