Frequently Asked Questions

How long will it take to receive my order?

Most orders ship within 1–5 business days, with many orders shipping within 2 business days.

After your order ships, delivery typically takes an additional 4–10 business days, depending on the destination and shipping service.

Business days are Monday through Friday, excluding holidays. Once your order ships, tracking information will be provided when available.

Once your order ships, tracking information will be provided when available.

Where are orders shipped from?

Gather Sunshine orders are prepared and shipped from Washington State, USA.

How will my order be shipped?

Available shipping methods and costs are shown at checkout based on your order and delivery address.

Once your order has shipped, you will receive tracking information when tracking is available for the selected shipping service.

Do you ship internationally?

No. Gather Sunshine currently ships physical products within the United States only.

Can I change or cancel a personalized order?

Because personalized items are made specifically for you, please review all names, spelling, personalization details, quantities, colors, and shipping information carefully before placing your order.

If you notice a mistake after ordering, contact us as soon as possible. We cannot guarantee that changes or cancellations can be made once production has begun.

How much does shipping cost?

Shipping costs are calculated at checkout based on your order, delivery address, and available shipping options.

What happens if my package is returned as undeliverable?

If a package is returned to Gather Sunshine because the address provided was incorrect or the carrier was unable to deliver it, please contact us so we can determine the appropriate next step.

Additional shipping charges may apply if an order needs to be shipped again.

Why isn't my order going through?

First, check that the items in your cart are still available and that all required personalization options have been completed.

If your payment is declined, verify that your billing address and payment information match the information associated with your payment method.

If you continue to have trouble checking out, please contact us and we'll be happy to help.

Can I return my order?

Because many Gather Sunshine products are personalized or made to order, return eligibility may vary by product.

If there is a problem with your order, please contact us within 14 days of delivery with your order number and details about the issue.

Please review our Refund Policy for complete information about returns, refunds, and any items that are not eligible for return.

What if my order arrives damaged or defective?

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number and clear photos of the item and packaging so we can review the issue and determine the best solution.

Please contact us within 14 days of delivery.

How do digital downloads work?

Digital products are delivered electronically and nothing will be shipped.

Delivery instructions and file information are provided on the individual product page. Digital products may have different terms depending on whether the file is an instant download, editable product, or personalized digital item.

Please review the product listing before purchasing.

Can I share or resell a digital download?

No. Digital files may not be shared, resold, redistributed, uploaded for others to access, or included in another digital product.

Some products may include additional permitted uses. Please review the license information on the individual product page for the terms that apply to your purchase.

What if I need help with my order?

Use the Contact page to send us a message. Please include your order number when contacting us about an existing order so we can help you more quickly.

Accessibility

Gather Sunshine is committed to providing an accessible shopping experience.

If you experience difficulty accessing any part of the website or need assistance, please contact us through our Contact page and we will do our best to assist you.